4 Ways Conversational AI Can Support Your Contact Center - CSG

Companies are embracing artificial intelligence (AI) technology in a variety of settings, but one part of the business--the contact center--is receiving extra AI investment. The contact center AI market is projected to reach a compound annual growth rate of 23 percent by 2024. Businesses are implementing new technology to help relieve various pressures on their contact centers. They need to scale to sustain increasing inbound communications, and to maintain consistent messaging and quality across communication channels. They need to support a shift from on-premise to remote work.