Chatbots: A Key Tool for Digital Business Change and Continuity - The Chatbot

The Coronavirus outbreak demonstrated how unprepared many businesses are for dramatic changes that impact the company and workers. Chatbots proved one of the digital stars of the outbreak, along with collaboration and meeting tools, helping companies keep their workers and customers up to date as part of continuity efforts. The next big business outage could stem from any number of scenarios; from a major hack wiping out your cloud services (as with the Maersk case, a long but scary read). Whatever goes wrong, the ability to keep your customers informed is a key feature of business continuity plans. Something that every company will be updating as work and some normality is restored after the COVID virus.