[Infographic] The role of artificial intelligence in the customer experience

Artificial Intelligence has become commonplace to the point where many don't even realize they use Artificial Intelligence on a daily basis. Last year, 84% of people used AI to do things that make life easier. Filtering out junk email, asking Siri where the nearest burrito place is, and those Facebook ads that seem to know us better than we know ourselves―these are just a few of the things AI does for us. Despite the great majority of people using the technology, only half of them even realize they are talking to a machine. The innovations in AI are astounding, and what machines can do is growing more and more similar to human behavior all the time.