How AI-Driven Search Could Bring Us Closer to the Intelligent Workplace

AI has been kicking around for a while now, though many associate the concept with Alan Turing, who introduced what we know as the "Turing Test" in a 1950 paper, "Computing Machinery and Intelligence." What is new is the ability to scale human to machine conversations -- once the realm only of humans -- where the machine provides relevant answers to specific questions at an individual context. We see this scale in the mass market thanks to entrants from large consumer electronics brands such as Apple's Siri and Amazon's Alexa, but this capability has yet to reach the corporate market. AI-enabled search promises to transform the way people interact with information and digital assets, driving new efficiencies and creating value from information that has been all but lost in the "digital junk drawers" that are our corporate information management systems. For AI to deliver on its promise, these junk drawers need preliminary organizing structures before the vision of conversational interactions can be realized.