Can AI replace human decision-making? Most companies say no, but it can help

Humans have long wondered if artificial intelligence (AI) would replace them in their work. But right now, business transactions still need a human touch. Several years ago, I was working with a European financial company that was renovating its disaster recovery and failover technologies in its data center. The goal was to automate many of the alerts in systems so that IT would have early warnings before any system failed. The technology worked so well that the CIO was faced with a choice: Does he totally automate failover, with the automation taking over system failover functions if and when the automation determined it was needed? Or does he leave the "last mile" of failover--that point when the alerts tell you a mission-critical system is going to fail and you have to personally make the decision to go into failover and recovery--to himself, where it is he who pushes the button?