AiThority Interview with Dennis Reno, SVP and Head of CX at Cyara

As Head of Customer Experience (CX) for Cyara, I'm responsible for post-sales activities and I lead the customer success, professional services and support teams. Our technology is used by some of the world's top brands to automate and accelerate testing of their CX. We deploy bots to measure and optimize the quality of digital and voice channels to ensure customers' deliver flawless omnichannel customer journeys from beginning to end. In short, my role is to continue to build upon Cyara's successful track record and drive innovation that exceeds customers' demands, accelerate time-to-value, and build strategic customer relationships that lead to high customer satisfaction and maximize retention of SaaS clients. Cyara provides automated CX testing and monitoring for quality assurance.