Ford adopts Astute Knowledge deep learning technology

Car manufacturer Ford has selected Astute Solutions to implement the Astute Knowledge service across 21 European countries, supporting 18 different languages. Included in the service are Astute's artificial narrow intelligence (ANI) and natural language processing capabilities. Ford customers will be able to engage in 2-way conversation with a "virtual agent" on Ford's website, social media, or mobile app. This virtual agent will analyze what the customer is saying and apply deep learning to provide the best answer from multiple data sources, even sources originally written in a different language.