Forbes India Magazine - Now, a robot to assist you at HDFC Bank

Image: Shailesh Andrade / Reuters Private sector lender HDFC Bank on Monday unveiled the humanoid'IRA' (intelligent robotic assistant), which will provide assistance to bank customers. "The humanoid will be operational at one of the branches of HDFC Bank, in about two weeks' time," said Nitin Chugh, the bank's digital banking country head. He said that based on the response received for the humanoid, the bank will decide on whether to deploy additional robots in more branches. HDFC Bank, which has a strong foothold in the digital banking and financial technologies space to improve banking services for its customers, will focus on the areas of Artificial Intelligence, Internet of Things (IoT), Virtual Reality (VR), block chain and rural fintech, to boost banking experience. These five platforms form the theme for the second edition of HDFC Bank's Digital Innovation Summit, details of which was announced on Monday.