How natural language search helps banks enhance customer experience

Intelligent solutions enable self-service for both customers and support agents, allowing them to ask questions using their own words as if they were speaking to a person. This shift started with digital devices and the multiple customer engagement channels those devices have enabled. Organizations are required to provide timely, meaningful customer communications and responses to increasingly complicated customer questions. Technology will continue to change how financial organizations operate and engage with increasingly digital-savvy customers, so understanding the various emerging technology solutions is imperative to ensuring loyalty and improving customer satisfaction, while achieving operational efficiency in the post-pandemic era. Today's consumers, especially millennials and Gen Z, want to be self-sufficient.