Big Data: The Key to Unlocking Facial Recognition in Business

Companies everywhere are looking for ways to improve customer service. For example, companies with call-in support centers might track how long agents take to answer calls, or how long customers stay on hold. While many companies are looking at every possible method to gain customer insights, many don't go far enough. How many businesses take facial recognition into account as a way to track the quality of their customer service efforts? Big data could make facial recognition for brick-and-mortar businesses just as ubiquitous as call tracking is for call centers. The growth of VoIP and cloud computing has sparked a revolution in customer service.