AlfrescoVoice: Capital One Embraces Design Thinking

In an economy where value is generated by digital efficiency, I believe that every organization should strive for digital flow. For an introduction to digital flow, see Digital Transformation Isn't A Goal. It's A Journey.There are three central forces of flow: Design Thinking, Platform Thinking, and Open Thinking. This article focuses on Design Thinking. Digital technology is complex, but users should never know it.