Build a Voice Agent with Twilio and Watson Assistant

The last time you called a customer service hotline and it asked you about what issues you are facing and was able to give you more information, did you ever wonder about how all that is working? Well, you don't have nothing to worry about at all as Khalil Faraj & I (Fawaz Siddiqi) are here to tell you about how you can make a Voice Agent with Twilio and Watson Assistant. On the 11th of October, Khalil and I conducted a webinar about how a voice activated chatbot is made and how easy are the steps to make it, we covered various technologies such as Watson Assistant, Watson Speech to Text, Watson Text to Speech, Watson Voice Agent and integrated them with Twilio and vice versa. In addition, we also talked about the pipeline of making a chatbot, on the conversational design as well as the steps involved and what things we should take care of when making a conversational design. The webinar was divided into two parts, the first part was conducted by myself (Fawaz), where I talked about what exactly are chatbots, the types of chatbots and how do they fit in as the last step into our AI cycle, and I would say that this is the final step since this is an external facing tool through which your customers/users can actually interact with the AI based capabilities within your solution and have a human-to-human like interaction (with amazing analytical skills) to get answers to their questions.