HDFC Bank exec: This is how future of digital banking looks like

The two-three most promising areas where digital advances could revolutionise the customer experience are artificial intelligence, chatbots and personalization. Internet of Things is another area where some form of banking transactions could take place. Connected devices, equipped with biometric capabilities, could help enable transaction banking. Service offerings that combine these technologies could make banking very different from what it is today. For instance, you could have a device -- say your mobile phone -- from where AI gathers information of your spending habits or preferences or location, makes sense of the information and drives banking decisions.