CSPs deploying AI to improve customer experience and reduce operational costs - Help Net Security

Communication Service Providers (CSPs) are making AI deployments an immediate priority to improve service experience for customers and reduce operational costs, an Anodot survey reveals. Furthermore, 53% of respondents stated that improving service experience was the primary driver for implementing AI-based network monitoring and detection. These findings are based on an independent Heavy Reading global survey of nearly 100 senior networking and IT CSP decision makers in Q3 2021. "Instead of waiting for next generation 5G network deployments to invest in AI, the majority of CSPs are already deploying AI on 4G networks now, the infrastructure most of their customers still use," said Anodot CEO David Drai. "With AI-based network monitoring, CSPs can detect network issues up to 80% faster and reduce incident costs by as much as 70%."