Bank of America's new chatbot is a higher form of intelligence BankNXT

Erica, the new chatbot from Bank of America, uses advanced AI to deliver personalised, actionable insight that goes beyond users' specific requests. By delivering added value, Erica will help Bank of America to engage more deeply with its customers. Over the last couple of years, banking-related chatbots have moved from the realm of experimental applications into mainstream use. However, often these chatbots are rather unsophisticated and can only deal with simple tasks such as balance checks and transferring funds between accounts. Where requests are more complex, chatbots typically resort to referencing answers from the FAQ sections of banks' websites.