2 big reasons Facebook Messenger is the wrong platform for chatbots

While chatbots have been around since the early 90's, this year they became completely synonymous with Facebook Messenger. Facebook brought automated, chat-based customer service into the mainstream at a time when businesses and buyers are obsessed with improving the customer experience. This technology will be transformative. It's part of a wave of innovations that is going to help businesses meet the expectations of their consumers. Who wouldn't want every interaction with a business to be faster, easier, and more like talking to a friend?