Conversational AI -- Key Technologies and Challenges -- Part 2

Follow up on my previous post discussing the key technologies around the conversational AI solution, I will be dive into the typical challenges the AI Engineer team would encounter when building a virtual agent or a chatbot solution for your clients or customers. Let firstly define the scope and goal of the conversational application. The conversational agents can be categorized into two main streams. The typical agents for Open Domain Conversation are Siri, Google Assistant, BlenderBot from Facebook, Meena from Google. Users can start a conversation without a clear goal, and the topics are unrestricted.