How to Make Conversational AI Smarter

Businesses can now use conversational AI to automate customer-facing touchpoints everywhere -- on social media platforms like Facebook and Twitter, on their website, their app or on voice assistant devices. Industry giants like Apple, Amazon, Baidu, Facebook, Google, IBM and Microsoft are investing large resources to drive AI progress. And though it's still relatively new among enterprises, by 2021 Gartner predicts 25% of enterprises across the globe will have a virtual assistant to handle support issues. If your organization is not yet familiar with conversational artificial intelligence, it is a set of technologies that enable computers to simulate real conversations. According to Georgia Partners, conversational AI refers to the use of messaging apps, speech-based assistants and chatbots to automate communication and create personalized customer experiences at scale.