What is the Difference between Conversational AI Vs Chatbots?

Chatbots and conversational AI solutions both have the same goal: to provide customer service and increase engagement. There are many ways that digitization has allowed businesses to function smoothly even in difficult situations. Technology has given businesses the ability to provide the best customer service possible, from the online marketplace to intelligent conversational AI solutions that enable us to interact with customers, to the smarter internet. But there has been a misinterpretation of misleading semantics which creates an environment that forces users to interact and use chatbots and conversational AI. Both concepts can be used interchangeably, even though they are interconnected.