The 9 Trends Defining eCommerce AI in 2022 & 2023

Today, artificial intelligence (AI) has become an irreplaceable part of how we shop and do business on the web. It's a key component of the underlying infrastructure that brands and retailers rely on to engage customers, track trends, make better business decisions, and provide the most optimal, personalized customer experiences possible. Here are the top nine trends in eCommerce AI that you can expect to see in 2022 and 2023. AI voice assistants like Amazon's Alexa, Apple's Siri, and Google Assistant have become household names used by millions of people worldwide. In fact, 27% of shoppers took advantage of voice assistants to make online purchases in 2020, accounting for $40 billion of revenue in the U.S. and the UK alone.