2018 is the year chatbots join the enterprise

It's safe to say that 2017 was a flop for the chatbot. All the predictions made out that this was going to be the year that we saw enterprise-wide adoption of bots. That hasn't been the case, primarily, because enterprise is not paying close attention to its own behavior. Consumers have already adopted bots as a part of their lives and use them on a daily basis. From telephones to social media, new technology makes businesses more accessible to everyone, and bots are no exception. So, why is enterprise behind on this?