Driving business value with responsible AI

By now, most people have interacted, often unknowingly, with artificial intelligence (AI) through increasingly ubiquitous chatbots or smart products and devices. Across industries, there is a host of far more intriguing applications of AI emerging in fields such as healthcare, manufacturing, insurance, and professional services. These use cases demonstrate that, far from replacing human intelligence, AI – when employed responsibly – is unleashing human expertise and creativity in ways that deliver tremendous value to the individual, the enterprise and even the community. Gartner projects the global business value derived from AI will reach $3.9tn by 2022, through improved customer experience, new revenue and cost reduction. Gartner predicts that decision automation--harnessing unstructured data to make sense of ambiguity--will be a key driver of this trend, growing from 2% of AI-derived value in 2018 to 16% by 2022.