Digitizing Voice; A Great Source for Organizations to Tap

Organizations need to take every advantage that their data mesh affords. A truly underutilized data source is digitized speech turned into actions based on reusable and leveraged voice data. Savvy organizations are learning to rely on machine learning (ML) combined with natural language processing (NLP) to quickly and accurately take advantage of voice transcriptions for organizational leverage and business advantage. What are the major benefit streams for organizations to tap? What are some essential functions to look for in a voice-based vendor?