Royal Bank of Scotland to use AI platform for customer services

The Royal Bank of Scotland (RBS) is using IBM Watson technology to provide a robot that will answer customer questions and pass requests on to the right agents. A collection of our most popular articles for IT leaders from the first few months of 2016, including: - Corporate giants recruit digitally-minded outsiders to drive transformation - Analytics platforms to drive strategy in 2016 - Next generation: The changing role of IT leaders. This email address is already registered. By submitting my Email address I confirm that I have read and accepted the Terms of Use and Declaration of Consent. By submitting your email address, you agree to receive emails regarding relevant topic offers from TechTarget and its partners. You can withdraw your consent at any time.