With 67% of consumers worldwide using chatbots regularly, organizations are flocking to these unique solutions to customer service challenges. However, with the bot market getting flooded, the quality of an organization's chatbot is increasing in importance. The emerging trend is that consumers want to feel like they're speaking to a real person. But how do you ensure that human touch whilst maintaining the advantages of the chatbot? Here are a few tips to bear in mind.
Sep-16-2020, 06:25:22 GMT