Where to Use Conversational Interfaces

Conversational interfaces where called a break-through technology by MIT Technology Review. Another article went on to say... "We think the next era will belong to "the conversational layer" -- both text- and voice-driven -- that will use chat, messaging, or natural language interfaces to interact with people, brands, services, and bots." This conversation layer is powered by conversational or dialog agents. Done right, the agent can greatly improve customer experience and get more tasks done through automation. I grabbed this deck from a Stanford class that provides a good technical overview of NLU and conversational agents.