Cognizant BrandVoice: How Digital Is Redefining The Future Of U.S. Health Insurance

According to Cognizant Center for the Future of Work research, in the post-pandemic world, payers find themselves uniquely positioned to leverage technologies to spur innovation and efficiencies, says Bill Shea a Vice President within Cognizant Consulting's Healthcare Practice. Payers emerged from the pandemic relatively unscathed, but as businesses move to digital channels, their mandate is clear: deploy advanced technologies to create efficiencies, generate revenue, and spur innovation to meet customer needs. Chatbots, the Internet of Things (IoT), and big data have emerged as top focal areas for payers, with many achieving wide-scale implementation. With machines to supplement and in some cases, extend human work, many payers are well-positioned to do just that. Cognizant's Center for the Future of Work (CFoW), working with Oxford Economics, recently surveyed 4,000 C-level executives globally, including 50 senior healthcare payers in the U.S. to understand how this agenda is moving forward.