Chatbot AI: The Secret to Creating an Intelligent Bot – Chatbot Global News

Chatbots are everywhere, if you know where to look for them. On Facebook Messenger alone, there are over 11,000 bots available for user interaction. They aren't perfect examples of AI, yet, and the argument throughout the tech world revolves around a single question: What makes a bot intelligent? Machine Learning and Natural Language Processing both have a place in bot intelligence, but what it all comes down to is how users perceive the bot's intelligence. What we've learned from the first wave of successful personal assistants like Siri, Google now, Alexa and Cortana, is that users perceive the AI as intelligent when they can ask simple questions and retrieve relevant information, which allows the users to achieve their goals in response to the question.