Artificial intelligence startup DigitalGenius raises 4M to make customer service agents superhuman

DigitalGenius is announcing its Human AI customer service platform today, along with a 4.1 million seed investment. The work is to augment the process, while still keeping the human element decidedly at the center of things. It's interesting to note that Salesforce was part of the deal, as that could conceivably help the startup scale quickly in this space, thanks to Salesforce's massive distribution network and its suite of automation products ripe for AI. I talked to DigitalGenius chief strategy officer Mikhail Naumov to clarify what AI is and isn't. "It's important to decipher between Hollywood AI and practical AI you can use today," he said.