Council Post: 12 Ways AI Is Transforming How Businesses Interact With Customers

Businesses across industries are increasingly using artificial intelligence in a variety of ways to improve their internal operations, from handling repetitive tasks to interpreting data to streamlining overall processes (and more). For many companies, however, the primary benefit of AI is its potential to help them better interact with customers. Many consumers may think companies use AI simply for their own ends--for example, most of us are aware that AI plays a role in the ads we see online. However, many businesses leverage AI's learning abilities to try to make interactions and transactions faster and easier for the customers they serve, thereby improving the overall customer experience. Here, 12 members of Forbes Technology Council share ways AI is transforming and improving businesses' interactions with their customers.