Six Areas Where AI Is Improving Customer Experiences - Enterprise Irregulars

Bottom Line: This year's hard reset is amplifying how vital customer relationships are and how much potential AI has to find new ways to improve them. The hard reset every company is going through today is making senior management teams re-evaluate every line item and expense, especially in marketing. Spending on Customer Experience is getting re-evaluated as are supporting AI, analytics, business intelligence (BI), and machine learning projects and spending. Marketers able to quantify their contributions to revenue gains are succeeding the most at defending their budgets. Knowing if and by how much CX initiatives and strategies are paying off has been elusive.