Ignore the hype machine -- It's back to basics with bots

I occasionally meet with a company that worries they're not ready for bots. They think of bots as an emerging technology fraught with complexity. In some cases, they worry they don't have the skillset internally to deploy and get ROI out of the technology. Others want the technology to "mature" a bit more before they place a bet. If you really stop to think about it, it's a ridiculous question: "are we ready for bots?" Do you have customers and employees?