5 ways AI will change eCommerce by 2020

With more than 6000 brick-and-mortar stores closed in 2017 in US alone, according to Fung Global Retail & Technology, specialists predicted a "retail apocalypse". However, according to Statista, e-commerce represents only 10.1% of the total retail globally and is expected to grow up to 15.5% by 2021, so there's still a lot of room for growth. In 2017, 58.9% of the retail e-commerce sales worldwide came from mobile devices, with 11% of online shoppers using their smartphones weekly for purchases. So not only are we buying more and more online, but we are buying on the go. PwC also conducted a study which revealed that 35% of online shoppers say their smartphone will become their main purchasing tool, while 39% use social networks to get inspiration for purchases.