Artificial Intelligence in business to deliver positive experiences

When we come across the term Artificial Intelligence (AI), most of us imagine robots and talking computers from movies, prepping for a revolution to overthrow the human race and take over the world. A comprehensive definition by Gartner, explains AI as, "Technology that appears to emulate human performance typically by learning, coming to its own conclusions, appearing to understand complex content, engaging in natural dialogs with people, enhancing human cognitive performance (also known as cognitive computing) or replacing people on execution of nonroutine tasks." Studying our choices and behavior helps Netflix recommend movies and shows, while Amazon uses that information to help us shop. Using AI To Improve Customer Experience Artificial Intelligence in business and chatbots can greatly improve customer experience, and having realized this, companies are harnessing their power to create more personalized experiences for customers.