Is The Chatbot 'Revolution' All Talk? - Disruption

Chatbots have been one of the stand out technologies of the last couple of years, and have brought major disruption to businesses. The AI powered conversational interfaces live inside apps, usually interacting with users via text and infographics. They are currently used in a plethora of industries from retail to healthcare, as well as simply for entertainment. Within business, chatbots serve a number of different purposes. This includes handling customer queries, helping employees themselves and relaying important data analysis.