AI Voice Apps

The time is right for investing in the global natural language processing (NLP) market, projected to grow from $20.98 billion in 2021 to $127.26 billion in 2028 at a CAGR of 29.4% in that forecast period. To get a sense on NLP user perspectives, this past February, Applause surveyed its global crowdtesting community to gain insight into perceptions around the use of artificial intelligence (AI) voice applications such as chatbots, interactive voice response (IVR), and other conversational assistants. Check out our summary infographic for some highlights. We had over 6,600 responses from around the world. I want to share our findings and call out a few interesting points.