Smart hotels on the rise in Singapore TTG Asia

Recent initiatives by the Singapore Tourism Board (STB) are spurring technology take-up in the hospitality sector at an unprecedented rate, with hotels in the city increasingly adopting new solutions ranging from service delivery automation to integrated mobile applications and virtual concierges. With the revamping of Bayview Hotel into 30 Bencoolen, the hotel's 131 guest rooms are now fitted with smart room control units that allow the operations team to monitor room statuses and be alerted by any room faults in real time. Kevin Peeris, regional head, business development, Bayview International Hotels & Resorts, said: "(The use of technology) generates exciting opportunities to enhance productivity, increase effectiveness and create exceptional experiences for both staff and guests." Conrad Centennial Singapore uses eConnect, a similar system that "drastically reduces the time taken to solve issues by eliminating middle steps," said Heinrich Grafe, the hotel's general manager. Both hotels are also looking at introducing automation to traditional hospitality processes.