What's New In Gartner's Hype Cycle For AI, 2020

Chatbots are projected to see over a 100% increase in their adoption rates in the next two to five years and are the leading AI use cases in enterprises today. Gartner revised the bots' penetration rate from a range of 5% to 20% last year to 20% to 50% this year. Gartner points to chatbot's successful adoption as the face of AI today and the technology's contributions to streamlining automated, touchless customer interactions aimed at keeping customers and employees safe. Bot vendors to watch include Amazon Web Services (AWS), Cognigy, Google, IBM, Microsoft, NTT DOCOMO, Oracle, Rasa and Rulai. GPU Accelerators are the nearest-term technology to mainstream adoption and are predicted to deliver a high level of benefit according to Gartner's' Priority Matrix for AI, 2020.