Artificial Intelligence 'Chatbots' - When or if?

There has been a great deal of talk about the use of Artificial Intelligence chatbots in the last few weeks, especially given the news that Facebook are looking to implement AI into their Messenger and WhatsApp platforms, which are currently used by more than 1.8 billion people worldwide. However, does this bode well for the relationship between humans and Artificial Intelligence programs? Would you rather speak to an intelligent algorithm rather than a fellow human being? We've compiled some pros and cons of the potential'chatbot' revolution, and what it could mean for the future. Customer Service is likely to be the most common use of AI chatbots, but could also prove to be the most divisive.