Chatbot Tracker: Implementing Chatbots in 2017 PYMNTS.com

Heading into the new year, most everyone, retailers included, is looking within to enhance our lives and businesses from knowledge already ascertained and move that understanding forward. In the retail space, experts say the chatbot may be one of the best things a merchant can add in 2017. "Creating better real-time customer experiences based on conversational interfaces. The best implementation will use both chatbots and human agents," said Peter Friedman, CEO of LiveWorld. "Chatbots will allow for scale and automation, while humans can pick up the conversation in instances empathy and a higher level of depth or skill is needed. A seamless transition will minimize customer frustration and allow for exceptional quality conversations and customer engagement."