The History and Future of Artificial Intelligence

In this podcast, Paul is interviewed by Oracle's Jeffrey Wartgow. On this podcast, we interview innovators in customer experience including customers, partners, analysts – anyone who has a unique view on how customer experience is changing and developing in this current dynamic marketplace. In this episode, we wanted bring somebody in who has been following the space for many years and is tuned in to how things have changed, how things are changing, and where the whole customer experience and technology market is headed. The first name that came to our heads was Paul Greenberg, author of "CRM at the Speed of Light." For those out there who might just be getting introduced to Paul Greenberg, tell us a little bit about yourself and what made you start covering this space.