Jump-starting resilient and reimagined operations

The coronavirus pandemic has radically changed demand for products and services in every sector, while exposing points of weakness and fragility in global supply chains and service networks. At the same time, it has been striking how well and how fast many companies have adapted, achieving new levels of visibility, agility, productivity, and end-customer connectivity--while also preserving their cash. Leading retailers have boosted their e-commerce capabilities, delivering food to thousands of customers confined in their homes. One European healthcare provider abandoned its two-year plan for the rollout of e-health services and deployed the new remote treatment system to thousands of patients in only ten days. The virus has shown that, when they align around a common purpose, operations teams can achieve goals that would have been considered impossible before the crisis. As they plan their transition to the next normal, companies are looking for ways to maintain this sense of purpose and speed.