Buzz or Bust: Artificial Intelligence?

Kevin Gavin (CMO at Five9): Next year the use of Artificial Intelligence will continue to rise and we'll see an increase in its potential to make our everyday lives easier. Machines will continue to learn patterns and provide answers to help eliminate some of our mundane tasks, and intelligent machine personas like the Alexa in Amazon Echo and Siri in Apple devices, are paving the way for natural language processing (NLP). However, in the customer service industry in particular, at the end of the day customers will still seek the human touch when getting complex issues and questions resolved because AI will never be able to replace the empathy that a real person can provide. Daniel Incandela (SVP Global Marketing at ReturnPath): The future of all enterprise processes will be driven by Artificial Intelligence, which requires the highest quality of data to be successful. AI is where all business processes are headed; however, with the recent push of AI technology advancements for businesses - many companies have not addressed how they will ensure that the data their AI models are built on is high quality.