Will E-Commerce Chatbots Live Up To Retailer's Expectations?

Well, before answering that, we must take a look at what they are. Chatbots are automated programs that take on mundane and repetitive work such as answering customer queries. Their surge is the result of an ongoing evolution of AI and machine learning (ML) that never seizes to amaze us with new capabilities. Chatbots facilitate online transactions and open up new growth opportunities. They handle interactions with customers and simulate the experience that they have in a retail store.