4 predictions for conversational AI in 2018

As marketers look into 2018, they see that the conversational AI landscape is primed for increased consumer adoption. In fact, in a recent survey, nine out of 10 people said they prefer messaging directly with a brand. This year, Apple, Facebook, Google, and Amazon all leaned into messaging and conversation. In 2018, the big four will make conversational AI the main gateway to communicate with the customer. Words like "chatbot," "AI," and "machine learning" are certainly trending at the moment.