Google Cloud BrandVoice: Reimagining Your Customer Experience With Conversational AI

How conversational AI has evolved, and why it is rapidly redefining how customers interact with businesses. Imagine if customers could talk to a business whenever they need something, not just during working hours, not just when a human is available, and not just through protracted processes. People have conversations in person or via text, phone, video chats--the obstacles have never been lower. But when it comes to interacting with a business, points of friction are more numerous, with customers often forced to peruse bespoke websites and apps, deal with phone trees, wait for email responses, or accommodate the limited availability of human staff during business hours. That needn't be the case: it's time for organizations to reevaluate the role of conversational AI in customer experiences.