It Isn't Emotional AI. It's Psychopathic AI. – Jonathan Cook – Medium

This week, I'm writing a series of articles about sentiment analysis, which is often referred to as Emotional AI. Engineers of this new brand of technology claim to be able to detect and analyze emotion using electronic sensors and machine learning. To date, media coverage of this emerging field of has been rather credulous, accepting Silicon Valley's assertions about Emotional AI at face value. In this series, I'm attempting to balance that fawning coverage with critical questions, building toward suggestions for ways in which sentiment analysis can be more meaningfully employed by businesses that sincerely wish to enhance their emotional connection with the human beings they serve. This is the fourth article in the series, which also includes the following: Can AI Understand Your Emotions?