The human side of IT automation - The AI Journal

IT automation is the new normal. With the market for automation technologies ready to exceed $20 billion in 2022, automation is already playing a considerable role in business operations from invoice processing to customer support, as well as IT operations like deploying systems and automating recovery. But the area continues to grow, unlocking new opportunities to automate that depend on previous initiatives. According to Gartner, by 2023 most organisations will be able to automate an additional 25% of their tasks on top of those they have already automated. Until relatively recently, automation was relegated to the most mundane of tasks and used only by companies with extensive IT capabilities.