Chatbots -- Igniting Division of Labour in AI -- Business of Messaging

Since I started tracking chatbots in mid-2014, I've seen many exciting domain-specific use-cases that are genuinely very useful. Working on Nexmo's Chat App API has also given me a unique perspective on a variety of interesting use-cases explored by businesses. I'm delighted by the tonnes of domain-specific chatbots shipped daily because we are'unconsciously' sharing the task of creating the ultimate chatbot that can handle these diverse tasks. Unsurprisingly in the ongoing chatbots arms race; no chatbot on the market today is based on Artificial General Intelligence i.e. there is currently no chatbot that solves all problems and understands every type of task (Facebook is rumoured to be working on'M' that attempts this). Those available mostly use a variety of Machine Learning (ML) techniques with intricate pattern matching logic to understand user interactions in specific domains.