Is Artificial Intelligence Permanently Inscrutable? - Issue 40: Learning - Nautilus

Dmitry Malioutov can't say much about what he built. As a research scientist at IBM, Malioutov spends part of his time building machine learning systems that solve difficult problems faced by IBM's corporate clients. One such program was meant for a large insurance corporation. It was a challenging assignment, requiring a sophisticated algorithm. When it came time to describe the results to his client, though, there was a wrinkle. "We couldn't explain the model to them because they didn't have the training in machine learning." In fact, it may not have helped even if they were machine learning experts.